Lead designer and prototyper.
Since January 2016, I've been working at Google as the lead designer and prototyper on YouTube's Visioning Team. The team works with product teams across YouTube to identify human-centered product opportunities and help them articulate a clear product vision.
I focus on translating foundational research into actionable and tangible product concepts to inform the long-term strategy for many of YouTube's biggest bets. Due to the future-looking nature of the work (~2 years out), I'm only able to highlight a small handfull of projects.
YouTube TV Customer Support (2016)
YouTube TV, a $35/moth live TV product, launched in 2016 as one of YouTube’s biggest bets. Customer support was a priority of the overall experience from day one. When it comes to customer support in the TV industry, the bar is low. Long waits, missed appointments, arduous phone calls, and ever-changing rules seem designed to cause unhappiness. In this Visioning project, we re-designed the customer support experience to be effortless and efficient both within and beyond the product.
Info Cards (2014)
Over the summer of 2014 I interned on the YouTube Creator team where I researched, designed, and prototyped a new way to create video annotations. Specifically I worked on designing a replacement for the legacy annotations that creators overlaid on top of their videos. The old annotations were often distracting to viewers, didn't work on mobile devices, and creators were looking for a better way to embed additional layers of content within their videos.
Through a series of innovative rapid paper prototyping methodologies, we uncovered core user needs and subsequent product opportunities to help viewers better engage with this additional layer of content.
Capture App 2.0 & YouTube Audio Library (2013)
Over the summer of 2013 I interned as a User Experience Designer on the YouTube Creator team. I worked with designers, engineers, and project managers to design new features that enhance the content creation and curation experience for both mobile and web platforms. For my main project I worked collaboratively with another UX designer and a four person engineering team on the Capture 2.0 iPhone application. The Capture app helps people record and edit videos with the goal of telling compelling stories. Additionally, I volunteered to lead the UX design for the YouTube Audio Library. Both projects were released in the fall of 2013. Unfortunately process work from both of these projects cannot be shown in detail due to a non-disclosure agreement.
Every quarter, I teach a User Experience sketching workshop. The workshop focuses on using sketching as a communication tool, as well as introducing sketching tools and methods to help better visualize your ideas. You can take a look at the slide deck from the workshop, as well as the accompanying handout.
The Board(Room): YouTube Woodshop
Over the past two years, I've planned, designed, and built out the YouTube Woodshop and Makerspace to inspire Googlers to learn and experiment through physical making. I've trained over 50 Googlers on how to safely use all of the basic tools in the woodshop.